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Our Terms Shape How Your Account Works

When you open an account with lions88, these terms define what you can do in the lobby, how your deposits and withdrawals flow through DANA, OVO, GoPay and…

Account access rulesPayment & withdrawal termsData and security practices
Explore the Lobby Read FAQ
lions88 Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Contact Us About Your Terms

If you have questions about what the terms mean for your account, or you need to request a change to your account settings, our support team is here.

Live Chat Reach our support desk through the live chat window in the lobby during active hours. We respond to account term questions, payment disputes and access requests within minutes.
Email Support Send account-related questions to our support email. Include your account number and a description of your request. We reply within 24 hours on business days.
Help Centre Browse answers to common questions about account rules, deposits, withdrawals and how our terms apply to your play. Search by topic or scroll through FAQs.
YOUR ACCOUNT SECURITY

How We Handle Your Data and Account Safety

We keep your account secure by requiring two-factor authentication on login, encrypting your payment details, and storing your personal data only as long as your account is active.

Two-Factor Authentication

Your account login is protected by two-factor verification. We send a code to your registered phone or email every time you sign in from a new device.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full payment details in plain text on our servers.

Data Retention

We keep your account data active while you're a member. Once you request account closure, we retain transaction records for 7 years for compliance, then delete personal identifiers.

Account Verification

Withdrawals require identity verification using government ID or other documents depends on local law. This keeps fraudulent access out and ensures your money reaches your account only.

Cookie & Tracking Policy

We use cookies to remember your login, store your game preferences, and measure site performance. You can clear cookies anytime in your browser settings without losing account access.

Request Changes to Your Data

Contact our support team to update your personal details, request a data export, or ask us to remove your information where local law permits. We process requests within 14 days.

Terms & Conditions — Your Questions Answered

Read real answers to the questions we hear most often about how our terms work and what they mean for your account.

Yes. When you register, you confirm you've read and accept our terms. You can review them anytime in your account settings or here on our site. If any term changes, we notify you by email, and you can update your preferences or close your account before the change takes effect.

Shared accounts put your money at risk and violate our terms. If we detect suspicious activity or shared access, we may freeze your account while we verify your identity. Once confirmed, we'll unlock it. In serious cases, we may close your account and process your balance minus any disputed wagers.

You can request a withdrawal anytime your account balance is above zero. Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 1-3 hours. Bank transfers may take 1-2 business days. You must verify your identity and registered bank details before we process the first withdrawal.

Our terms apply to you depends on local law. We operate in jurisdictions where online gaming is permitted. Your account eligibility and the games available to you depend on the laws in your region. Check your local regulations before you open an account.

Contact our support team with your account number and game details. We review game logs and payout records. If we find an error, we credit your account immediately. If we can't resolve it, you may escalate through local dispute resolution channels where local law permits.

We delete personal details (name, address, phone) within 30 days of account closure. We retain transaction and payout records for seven years for compliance with local laws. You can request a data export before closure or ask us to delete data depending on local law.

Yes. Log into your account, go to Settings, and update your payment method, email, phone or other details. Changes take effect immediately. If you want to modify terms around withdrawals or account restrictions, contact support and we'll walk you through the process.

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